Warehouse Address
39 Holloway Drive, Bayswater VIC 3153
Warehouse Opening Hours
Mon-Fri, 8:00am-4:00pm
All products supplied by Australia Headlight Solutions include a 6-month warranty from the invoice date.
This warranty covers product quality issues with the supplied headlight unit and is subject to inspection and testing by Australia Headlight Solutions.
If you believe there is an issue with your headlight, please contact us as soon as possible with your invoice number, photos/videos of the issue, and a clear description of the problem.
Please note that headlight issues may also be caused by other factors, including modules, globes, wiring, vehicle settings, coding, programming, calibration, installation, or vehicle compatibility. These matters are not automatically considered a product fault.
Physical damage, incorrect installation, modification, misuse, accident damage, or damage caused after delivery is not covered under warranty.
For any approved replacement, the original headlight must first be returned to Australia Headlight Solutions.
Once the original headlight has been received and the replacement has been approved, we will dispatch the replacement where stock is available.
For approved warranty replacements caused by a product issue, Australia Headlight Solutions will not charge additional shipping cost for sending the replacement headlight.
Returns due to change of mind, no longer needed, or wrong item ordered by the customer must be requested within 14 days from the invoice date.
The product must be unused, unopened, and in resaleable condition.
Australia Headlight Solutions may refuse a return if the product has been opened, installed, used, damaged, modified, or is no longer in resaleable condition.
Shipping costs will be deducted from the refund amount for change of mind returns or customer ordering errors.
If Australia Headlight Solutions has supplied an incorrect item, please contact us as soon as possible so we can review the issue and arrange a suitable solution.
The product must not be installed or modified once the incorrect supply is identified.
If the headlight is returned damaged, Australia Headlight Solutions may charge a reasonable repair cost or deduct the repair cost from any refund where applicable.
Australia Headlight Solutions delivers across Australia.
Shipping costs apply to orders and will be shown or confirmed before the order is finalised.
If you are placing an online order and your delivery address is not available or cannot be selected, please contact our office so we can manually create an invoice for you.
For change of mind returns or customer ordering errors, shipping costs will be deducted from the refund amount.
For approved warranty replacements caused by a product issue, Australia Headlight Solutions will not charge additional shipping cost for sending the replacement headlight. However, the original headlight must be returned before the replacement is dispatched.
Australia Headlight Solutions is not responsible for installation costs, refitting costs, coding costs, calibration costs, diagnostic costs, third-party labour costs, vehicle downtime, or any other consequential costs unless approved by Australia Headlight Solutions in writing before the cost is incurred.
This applies to warranty claims, replacements, exchanges, incorrect orders, returns, refunds, and any other product-related issue.
If a refund is approved, the refund is limited to the original purchase price paid for the product, less any applicable shipping charges, repair costs, or handling charges, unless otherwise required by law.
Terms and conditions apply.
